Support Programs
Zen Load Balancer is a product with which you’ll be able to consolidate a load balancer and fault tolerant services. But we know that within the enterprise there is needed a professional support to help on doubts, integration problems, advises and full commitment on resolving bugs quickly and providing hotfixes in short time.
This kind of support program are necessary if your balanced and fault tolerant services represent a high risk for your business.
ZenLB, provides the following possibilities:
Community Support
This option is only for testers, individuals and educational purposes. The community support could attend queries only through the project distribution list but it’s not guaranteed a solution for your doubts or problems.
Generic Professional Support
This option is a professional solution to offer an engaged response targeted to productional environments within companies against problems, doubts and fast resolving issues. Special services and advantages are provided for a basic professional support.
To get more information about the professional support or the purchasing method please contact us through the contact form. (Subject: Professional Support)
| Zen Load Balancer Support Levels & Enterprise Benefits | ||
|---|---|---|
| Main Support Levels | ||
| System/Server Included * Physical, virtual and homologated device is supported. |
 |
 |
| Incidents/Cases Included *We help you solving doubts and problems. Bugs will not be registered as cases. |
||
| Dedicated Engineer * We ensure a dedicated engineer to solve your cases and doubts. |
|
|
| Max Response Time * The response time will be flexible according with the incident priority, but at the worst case will never reach this time. |
||
| Pay as you grow model option * The support plan will be adaptable with your service requirements. |
|
|
| Supported Software | ||
| Zen Load Balancer v1 * Release candidate and stable versions are included. |
|
|
| Zen Load Balancer v2 * Release candidate and stable versions are included. |
|
|
| Zen Load Balancer v3 * Release candidate and stable versions are included. |
|
|
| Resources | ||
| Development Proposals Prioritisation * The development requests from customers will be prioritized and will be accepted if fits with the development line of the project. |
|
|
| Private Package Repository * A private package repository will be available to access to specific needs. |
|
|
| Instant Hotfixes * Will be provided instant hotfixes without waiting a new release. |
|
|
| Contact Sources | ||
| Mailing List * Through the official mailing list. |
|
|
| Bug Tracker * Through the official bug tracker. |
|
|
| Maintenance advises * Will be provided news, tips and maintenance advises through email. |
|
|
| Personal Email * A personal email contact will be provided. |
|
|
| Private Chat * This is an optional resource and will be only used for specific cases. |
|
|
To get more information about the professional support or the purchasing method please contact us through the contact form. (Subject: Professional Support)